My Account
Contacts

Direct communication

Without call centers, without queues, without transfers between departments. Your inquiry goes directly to those who make decisions and bear responsibility for the result.

Communication channels

Email

aist@aist.biz

Main channel for all types of inquiries. We respond during the business day, usually - within a few hours.

Inquiry directions

Residential

  • -Connection to GPON/EPON network
  • -Technical support for existing subscribers
  • -Tariff plan change, additional services

Business

  • -Dedicated channels with guaranteed bandwidth and SLA
  • -Connecting offices and branches into a single network
  • -Channel redundancy, static IP

Enterprise

  • -L2/L3 VPN - corporate network solutions
  • -AIST Cloud - IT infrastructure in 10 locations worldwide
  • -OTANI UA - solar power plant design 5-100 kW
  • -Wi-Fi as a Service - seamless coverage for organizations
  • -Smart City - municipal projects, IoT, video surveillance
  • -Technical consulting - architecture, standards, audit

Personal cabinet

Self-service for existing subscribers: balance view, payment, payment history, tariff change, creating technical support requests. Available around the clock.

my.aist.biz
Inquiry form

Describe your task

Choose the direction of inquiry and describe the task or question. For Enterprise and Business inquiries, specify the company name - this will help prepare a relevant proposal.

Work process

From inquiry to result

We do not use typical scripts and template responses. Each inquiry is considered individually, taking into account the specifics of your task.

01

Inquiry

You leave a request through the form on the website or send a letter to email. The inquiry is registered in the system and goes to the responsible specialist.

02

Analysis

We study your task, if necessary clarify details. For technical projects, we conduct a preliminary assessment of the possibility of implementation.

03

Proposal

We provide a technical solution and commercial proposal. For complex projects - detailed description of architecture, stages and deadlines.

04

Implementation

After agreeing on the terms and signing the contract - we perform the work. For Enterprise projects, a personal manager is assigned.

Response time

Residential

Standard subscriber questions: connection, tariffs, technical support.

up to 24 hours

on business days

Business

Commercial proposals, dedicated channels, corporate service.

up to 8 hours

on business days

Enterprise

VPN, Cloud, Solar, Smart City, consulting - complex projects.

up to 4 hours

on business days

Legal information

Details

LLC «AIST MODERN TELECOMMUNICATIONS»

USREOU: 44062967

Legal address: Odesa, Tiraspol'ska str., 27/29, office 604

Autonomous system

AS42195

Registered in RIPE NCC

Telecommunications operator since 1999

Communication principles

Without intermediaries

Your inquiry does not go through a chain of operators and managers. Technical questions are handled by an engineer, commercial - by management. Decisions are made quickly.

Personal responsibility

Each inquiry has a responsible person. You always know who you are communicating with. Company under the founder's management - decisions do not dissolve in bureaucracy.

Honesty

If we cannot complete your task - we will say it immediately. We do not promise what we cannot do. Better to refuse than to let down.

Confidentiality

Information about your projects and infrastructure is not transmitted to third parties. Data is stored on our own servers in Ukraine.