Privacy Policy
Last updated: February 2026
1. General Provisions
This Privacy Policy defines the procedures for processing and protecting personal data of aist.biz website users and AIST Telecommunications clients.
By using our services, you agree to the terms of this Policy.
2. Data We Collect
- —Full name, contact phone, email
- —Service connection address
- —Service usage data (traffic, session duration)
- —Payment information (for payment processing)
- —IP addresses and technical device data
3. How We Use Data
- —Providing telecommunications services
- —Invoicing and payment processing
- —Technical support and problem resolution
- —Informing about services and tariff changes
- —Compliance with Ukrainian legislation
4. Data Protection
We implement technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
Only authorized employees who are obligated to maintain confidentiality have access to personal data.
5. Data Transfer to Third Parties
We do not transfer your personal data to third parties, except in the following cases:
- —With your consent
- —For payment processing (payment systems)
- —Upon request of law enforcement agencies in accordance with legislation
6. Your Rights
You have the right to:
- —Obtain information about your personal data
- —Request correction of inaccurate data
- —Request deletion of data (except in cases provided by law)
- —Withdraw consent to data processing
7. Cookies and Web Analytics
Our website uses cookies and web analytics services to improve service quality.
7.1. Analytics Service
We use PostHog - a product analytics platform with servers located in the European Union (Frankfurt, Germany). PostHog collects:
- —Anonymized IP addresses
- —Pages you view and site interactions
- —Browser type, operating system, and device
- —Session recordings for user experience analysis (passwords and sensitive fields are automatically masked)
7.2. Purpose of Data Collection
- —Analysis of website traffic and user behavior
- —Improving website functionality and usability
- —Identifying and fixing technical issues
7.3. Types of Cookies
- —Essential cookies - for basic website functionality
- —Analytics cookies - for collecting visitor statistics
- —Functional cookies - for saving your preferences
7.4. Opting Out of Analytics
You have the right to opt out of analytics data collection. Click the button below or configure your browser to block cookies.
8. Data Retention
Personal data is retained for the duration of service provision and 3 years after contract termination, unless otherwise required by law. Analytics data is retained for up to 1 year.
9. Policy Changes
We may update this Privacy Policy. We will notify you of significant changes on our website. The current version is always available on this page.
10. Legal Basis
Personal data processing is carried out in accordance with:
- —Law of Ukraine On Personal Data Protection dated 01.06.2010 No. 2297-VI
- —Law of Ukraine On Telecommunications dated 18.11.2003 No. 1280-IV
- —EU Regulation 2016/679 (GDPR) - for users from the European Union
- —California Consumer Privacy Act (CCPA) - for users from California, USA
Your rights under GDPR:
- —Right of access to your data (Art. 15 GDPR)
- —Right to rectification (Art. 16 GDPR)
- —Right to erasure - right to be forgotten (Art. 17 GDPR)
- —Right to restriction of processing (Art. 18 GDPR)
- —Right to data portability (Art. 20 GDPR)
- —Right to object to processing (Art. 21 GDPR)
Data Controller:
LLC CS AIST, Ukraine, Odesa region. Email: aist@aist.biz
11. Contacts
For questions regarding personal data processing and exercising your rights, contact:
Email: aist@aist.biz
Phone: +38 (067) 141-13-81